Security Officer I

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe and secure environment both for guests and employees. A Security Officer is expected to display a sense of pride and professionalism that are indicative of an industry leader, visibly recognized through his/her actions and manner by co-workers, Aquarium staff, volunteers, contractors, and guests. Shifts available: Mid Shift (10:30 am to 6:30 pm).

ESSENTIAL FUNCTIONS

• Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within the acquired certified scope of medical training.
• Answer guest questions and offer Aquarium operating information.
• Provide crowd management/control when necessary.
• Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical.
• Complete all departmental paperwork including daily activity log and incident reports.
• Respond to and defuse any potentially hostile situations.
• Attend ongoing training for Guard Card and related subjects to enhance qualifications as a Security Officer.
• Operate CCTV surveillance system and conduct regular patrols of Aquarium property.
• Respond to assignments such as VIP and cash escorts.
• Additional responsibilities may be delegated due to the culture of the aquarium.

KNOWLEDGE & SKILLS

• Have a working knowledge of available resources including computer, telephone, radio, property surveillance cameras, and alarm systems as trained
• Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation
• Ability to work in a fast-paced environment successfully handling multiple tasks, such as daily activity log, key and radio control forms, vehicle deployment, lost and found, and control of deliveries admitted onto Aquarium property
• Ability to meet scheduled Mid Shift (10:30 am to 6:30 pm), including weekend and holiday periods

QUALIFICATIONS

• Must have a high school diploma or equivalent
• Must speak fluent English; other spoken languages a plus
• Previous security officer experience or current Guard Card status a plus
• Previous customer service experience is also a plus
• California driver’s license in good standing, driving is required occasionally

PHYSICAL DEMANDS

The Physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for long periods of time
• Ability to run
• Ability to balance, bend, squat, climb, kneel, twist
• Ability to lift and carry up to 0-50lbs
• Ability to pull and push up to 0-50lbs
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills

MENTAL DEMANDS

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions, and professionally handle a range of situations in a fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various temperatures, humidity, or wetness
• Wet, dirty, uneven surfaces and walkways
• Exposure to confined spaces

INTERESTED & QUALIFIED?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by HireSelect:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific!

Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.

APPLY NOW