Development Operations Manager

Minimum starting pay for this role is $80,000 annually. Additional consideration will be given, depending on relevant qualifications and experience.

The Development Operations Manager is responsible for the donor database including processing and acknowledging gifts and pledges, creating, and running reports and queries, exporting, and importing data, mail-merging, coding, configuration management, user support calls, and maintaining the integrity and consistency of all donor records. This position provides development services to all key areas of the department including Steward level/Pacific Circle membership, major gifts, grants, events, capital campaign, and annual programs. This position also works closely with other departments such as Finance, Guest Services, Guest Support Center, and Information Technology to implement all processes related to the donor database.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Supervising donor records within the donor database including processing and acknowledging gifts, running reports and queries, exporting, and importing data, mail-merging, coding, configuration management, client support calls, and maintaining the integrity and consistency of all donor records.
• Playing a lead role with the adoption of Salesforce Nonprofit Cloud and the migration of all donor records into the new CRM
• Supervising the acknowledgement and fulfillment process for all gifts to ensure timely and accurate donor stewardship.
• Providing comprehensive donor giving lists for the impact report, donor walls, and other donor recognition installations and publications.
• Providing mailing lists for steward level and Pacific Circle membership, major gifts, grants, events, annual programs, and capital campaign.
• Providing comprehensive data analysis for the Development department including revenue reports and dashboards, as well as custom reports for various programs within development.
• Managing all outstanding pledges and ensuring timely reminders are sent in advance of installment date.
• Maintain donor recognition records which include but not limited to Glass Guild, Theater Seats, and exhibit sponsorship.
• Building and refining the department’s understanding of its constituents and working collaboratively with development staff to develop strategies to leverage constituent data for the advancement of the organization’s goals.
• Developing and maintaining daily, monthly, and annual audits to ensure complete accuracy in processing and data integrity.
• Working with the Finance department to reconcile development and finance records, provide timely and accurate financial reports on a daily, monthly, and as needed basis.
• Maintaining a sophisticated understanding and ability to identify problems related to the integration between the donor database, Convergence, the Galaxy Gateway ticketing, and membership database.
• Maintaining hard copy and/or electronic donor files in accordance with institutional needs, donor privacy policy, and financial compliance.
• Training staff on best practices related to the donor database. Informing staff of CRM or other external learning opportunities that may be of interest.
• Supervising all gift giving platforms
• Supervising development volunteers as needed.
• Additional responsibilities may be delegated due to the culture of the aquarium.

KNOWELDGE & SKILLS

The requirements listed below are representative of the knowledge, skill, and/or abilities required.

• Bachelor’s Degree preferred, equivalent experience acceptable.
• Excellent organizational and interpersonal skills
• Excellent communication skills both oral and written.
• Excellent strategic planning and analytical skills
• Excellent computer and technical skills with all Microsoft Office programs and database management
• Extensive experience with Sales Force Nonprofit Cloud and Raisers Edge database preferred.

QUALIFICATIONS

The qualifications described here are representative of those that an individual must possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum three to five years’ experience in database systems and gift processing, preferably at an aquarium, zoo, museum, university, or other non-profit organization
• Experience working directly with members or donors.
• Proven track record in setting challenging goals and achievement.
• Experience in handling sensitive situations with diplomacy.
• Demonstrated ability to understand and troubleshoot multiple databases.
• Proven ability to manage multiple projects/programs simultaneously, setting proper priorities within deadlines.
• Proven ability to work collaboratively as a team member and part of a larger development operation and develop programs that maximize fund raising income from members.
• Proven ability to work collaboratively with other departments.
• Proven ability to motivate, coach, train, and supervise staff.
• Track record of setting and managing procedures and systems necessary for the operation of a large and complex member database system

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for long periods of time.
• Ability to balance bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-25lbs.
• Ability to pull and push up to 0-25lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skill.

MENTAL DEMANDS

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to prioritize sometimes competing tasks and work under pressure in a fast-paced environment.
• Ability to maintain positive and productive relationships with colleagues and guests, even when differing perspectives present potential for conflict.
• Strong problem-solving skills to analyze issues and find effective solutions and alternatives.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.
• Ability to maintain composure and handle difficult situations with professionalism.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible hybrid schedule with a minimum of 3 days in the office per week.
• Normal office working conditions.
• Noise level in the work environment is quiet to moderate.
• Wet, dirty, uneven surfaces and walkways.
• Exposure to various in temperature, humidity or wetness.

INTERESTED & QUALIFIED?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the PCI aptitude assessment.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific!

Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.

APPLY NOW