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Today's Hours: 9:00 am – 8:00 pm

Guest Services Supervisor

Full Time, Benefits Eligible

Reporting to the Guest Services Manager, the Guest Services Supervisor is part of a supervisory team charged with creating and managing a team of over 70-100 dedicated part-time employees and volunteers. The Guest Services Supervisor provides exceptional experiences, for guests at each of the following key spots, 7 days a week: ticket sales, information desk, member entry point, main entrance, main exit, theaters, lorikeet forest, will call, group (including school) arrivals, costume characters, and special events.

The Guest Services Supervisor’s Responsibilities Include:

  • Partner with Guest Services Manager to ensure smooth daily operations
  • Participate in recruitment, hiring, training, and general development of Guest Services staff.
  • Be a model of high quality, guest friendly service for the Guest Services staff. Add elements of comradery and fun to the daily operation. Inspire others to perform at their best.
  • Ensure high standards of quality
  • Maintain Aquarium and guest property
  • Operate Gateway Ticketing System and troubleshoot when needed
  • Ensure validity of membership database
  • Follow and uphold policies and procedures of the Aquarium
  • Coach and counsel Guest Services Staff as appropriate
  • Assist in drafting performance reviews

Qualifications

  • Prior supervisory experience of a services staff at an attraction, event space or like venue
  • Prior experience or knowledge of ticketing systems a plus
  • Available during all days of the week including weekends, holidays, and evening events
  • Strong computer skills (MS Office, Word, Excel)

Knowledge & Skills

  • Will have prior experience supervising a large team of services staff at an attraction or like venue, dedicated to outstanding service.
  • Prior experience or aptitude with institutional ticketing systems. Knowledge of Gateway Ticketing Systems a plus.
  • Experience operating high-volume theater, facilitating multiple turns per hour a plus.
  • Knowledge of cash handling
  • Prior experience recruiting and training staff to superior guest service standards.
  • Facilitate a collaborative work culture of the Aquarium of the Pacific.
  • Ability to multitask

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit, stand and walk for long periods of time
  • Ability to balance, bend, squat, climb, kneel, twist
  • Ability to lift and carry up to 0-50lbs
  • Ability to pull and push up to 0-100lbs
  • Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposure to various temperatures, humidity or wetness
  • Wet, dirty, uneven surfaces and walkways
  • Exposure to confined spaces

Interested & Qualified?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

APPLY NOW