Guest Services Associate, Seasonal

The Aquarium of the Pacific Guest Services Department is looking for people!

Are you outgoing, enthusiastic, service-oriented, patient, friendly, and comfortable in crowds? Would working for an organization that works to instill a sense of wonder, respect and stewardship for the Pacific Ocean, its inhabitants and ecosystems be something you could get behind? Why not apply for one of our seasonal Guest Service Associate jobs?

Our Guest Services Associates at the Aquarium of the Pacific are the first to greet our guests (sometimes up to 10,000 in a single day), and the last to say good-bye as our guests depart. Each Guest Services Associate plays a key role in helping the Aquarium provide meaningful experiences that will help our guests think about the way they interact with the natural world around them. Many of our Guest Services Associates positions are outside, so being comfortable in varying weather conditions is important!

We are looking for qualified individuals who thrive on delivering proactive, outstanding customer service to people who will be visiting the Aquarium as we head into spring and summer season. Availability for Grand Prix, April 19-21, as well as open availability for Summer and all holidays is highly desired as those are all hands-on deck times!

The Guest Services Associate’s Responsibilities Include:

• Engage with the public on an ongoing basis and deliver high quality, guest friendly service at all times. This includes listening, positive body language/posture, smiling, making eye contact.
• Operate computerized ticketing system to sell tickets, memberships, and at scanning stations. Perform transactions in a speedy and efficient manner.
• Greet school buses and coordinate school arrivals.
• Manages crowds/queues appropriately.
• Answer general questions from guests with up-to-date information about Aquarium programs and offerings.
• Along with Special Event management, set up/tear down external and internal events.

Qualifications

The qualifications described here are representative of those that an individual must possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Available during weekends and holidays
• Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. everyday; late nights until 10:00 p.m.)
• Must be at least 16 years of age
• Previous customer service experience is preferred but not required

Knowledge and Skills

• Effective communication skills
• PC knowledge
• Basic data entry skills
• Basic math skills

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for long periods of time using a computer.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50 pounds.
• Ability to pull and push up to 0-50 pounds.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.
• Ability to work in dark spaces
• Ability to work around multiple LED screens/monitors
• Ability to operate a hand held radio with an ear piece

Mental Demands

The mental and emotional demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various in temperature, humidity or wetness
• Wet, dirty, uneven surfaces and walkways
• Exposure to confined spaces

Interested & Qualified?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific!

Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.

APPLY NOW