Education Volunteer Coordinator
Full Time, Eligible For Benefits
Range: $22- 25/hour
The Education Volunteer Coordinator is responsible for the day-to-day operations, improvements, and growth of the education volunteer program with the goal of building community among the volunteers. The Aquarium of the Pacific’s over 600 Education Volunteers engage guests throughout the Aquarium, including at animal touch pools and exhibits, encouraging guest exploration with a focus on conservation and stewardship. We are looking for an individual with experience in science communication, who fosters a welcoming environment and is invested in supporting the diversity of our volunteers and guests. This position reports to the Education Department’s Interpretation Manager.
The Education Volunteer Coordinator’s Responsibilities Include:
- Establish and maintain positive, cooperative, and effective working relations with volunteers and fellow employees.
- Support maintenance of education volunteer records such as training, logging service hours, volunteer status changes, etc.
- Answer and resolve volunteer questions and problems that may arise.
- Provide effective coaching with volunteers as needed.
- Facilitate communication and resolution with other paid and non-paid staff.
- Communicate internally and externally in a courteous and tactful manner and set a leadership example, following Aquarium policies and procedures.
- Collaborate with departments throughout the Aquarium to provide education volunteer assistance when needed.
- Update, implement, and develop orientation, training, continuing education, and evaluation materials for volunteers to support outstanding education and guest experiences.
- Collaborate on recognition, retention, and motivation programs for volunteers
- Interact with guests on the floor and at animal touch pools in order to maintain first-hand knowledge of education volunteer positions.
- Recruit, interview, and select education volunteer applicants.
- Work closely with the Volunteer Services Department to support the overall Aquarium volunteer program.
- Support the Education Department and volunteer staff in daily operations
- Participate in Education and Aquarium-wide staff meetings, training, and professional development to stay current on department goals, ocean science, trends in education, and Aquarium business.
- Other duties as assigned.
- Prior experience with coordinating volunteers or paid staff in a nonprofit environment.
- Prior experience teaching in informal or formal settings is a plus.
- Bachelor’s degree in ocean or biological sciences, education, or equivalent experience is a plus.
Knowledge, Skills, Traits For Success
- Must be able to effectively interact with a broad range of individuals of varying ages, ethnicities, interests, experiences, socio-economic backgrounds, etc.
- Experience communicating science in an informal and/or formal setting.
- Excellent internal and external customer service.
- Able to work well with others in a team atmosphere.
- Superior interpersonal, presentation, and writing skills. Ability to effectively communicate with all levels of staff both paid and volunteer.
- Experience with training and/or coaching is a plus.
- Strong organizational skills.
- Ability to focus on projects in a shared workspace with frequent interruptions.
- Word processing, computer skills, and experience with database management.
- Experience teaching online using Zoom, Google Classroom, Canvas, or a related learning management system.
- Prior experience with a volunteer database is a plus.
The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to speak to audiences for extended periods of time
- Ability to sit, stand and walk for long periods of time
- Ability to balance, bend, squat, climb, kneel, twist
- Ability to lift and carry up 25lbs
- Ability to pull and push up 100lbs
- Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Aquarium galleries, classrooms, theater, and informal learning environments
- Outside environments in varying weather conditions
- Offsite, at school and community events
- Exposure to various temperatures, humidity, and/or wetness
- Wet, dirty, and uneven surfaces and walkways
- Exposure to confined spaces
- In occasional contact with animals, including birds, invertebrates, and sharks
Interested & Qualified?
If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Hire Select:
- You will complete a brief web application;
- You will attach or build your resume;
- You will complete the PCI aptitude assessment.
Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.