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Pacific Visions: Pacific Visions App

Pacific Visions EcoAlliance FAQ

Have questions about the app? See our frequently asked questions below!

What is Pacific Visions EcoAlliance?
How do I play?
Who can play it?
How can I download it?
Why can’t I find it in the Apple App Store or Google Play Store?
Why does the app require certain permissions?
Do I need to buy a ticket to the Aquarium to use the app?
Where and when can I play it?
What sort of accessibility options are available for the app?
Is Pacific Visions EcoAlliance a game? How do I win?
How does the app know when I’ve completed a challenge?
How does the app prevent cheating?
Why can’t I submit photos to the community?
How does the app protect against offensive content showing up in the community?
Why can’t I upload photos I’ve saved on my device?
What if I want to save photos I’ve taken in the app?
I can’t get Visions to show up. What can I do?
I don’t understand the different parts of the app. How can I restart the tutorial?
Can I change my user profile?
I want to start the experience over again. How can I reset my account?
I’ve finished everything in the app. What do I do now?
I have an idea for the app. How can I share it?
I have a different question or issue with the app. How can I contact someone?


What is Pacific Visions EcoAlliance?

Pacific Visions EcoAlliance is a mobile app complementing the new Pacific Visions wing at the Aquarium of the Pacific. It consists of fun challenges meant to help players learn about sustainability and incorporate conservation practices into their everyday lives, while also building a community of people committed to a brighter future.


How do I play?

There are four basic things to do in the app. First, players can complete challenges (some of which are quizzes, and some of which are sustainability practices like taking shorter showers), which award points and buckets. The buckets represent the water saved by completing these challenges. Second, players can use those buckets at augmented reality visions, which are virtual water tanks located around Long Beach. By adding their buckets, players can help fill these tanks, earning more points and buckets when a tank is filled completely. Third, players can share and vote on photos in the community, with the most highly rated photos being featured in a special photo “mix.” Fourth, players can select the conservation habits that are most important to them by adding commitments to a personal action plan. Players can also share these action plan commitments with others to help encourage more widespread change!


Who can play it?

The app is rated for users 13 years of age and older. Currently, it can be played by anyone with an iPhone going back to iOS version 11.4. A data plan may be required to access some content at specific locations.


How can I download it?

You can download it from the Apple App Store by going to https://apps.apple.com/us/app/pacific-visions-ecoalliance/id1463243902.  Or searching the stores for Pacific Visions EcoAlliance.


Why can’t I find it in the Apple App Store or Google Play Store?

Your device or operating system may not be recent enough to support the app.


Why does the app require certain permissions?

Certain challenges, as well as the augmented reality visions, are tied to specific locations around Long Beach and the Aquarium of the Pacific. In addition, the app only allows community submissions from players who are currently in the Long Beach area. In order to determine your location and give you access to these features, the app needs to use location services and Bluetooth (specifically for Bluetooth beacon technology that may be used in certain locations). Augmented reality visions require the use of the camera in order to show the virtual water tanks overlaid on the world around you, and the community requires the use of the camera so that you can take photos to share your EcoAlliance experiences with others.


Do I need to buy a ticket to the Aquarium to use the app?

No! Everyone is welcome to download and use the app, regardless of whether they have already been or plan to be guests at the Aquarium. However, the answers to certain challenges may be found at the Aquarium, as well as a small amount of exclusive content that can only be accessed while a visitor is on site at the Aquarium.


Where and when can I play it?

Much of the content can be accessed at any time and any place. If you plan to visit the Aquarium, you are welcome to get started with the app at home, or you can extend your visit by playing after you’ve left the Aquarium. For any visions or challenges that are tied to specific locations, however, you should exercise extra caution. Only visit when it’s safe and legal to do so; pay special attention to any restrictions related to access or parking, such as public parks that can only be visited between sunrise and sunset or parking spaces that require payment.


What sort of accessibility options are available for the app?

Pacific Visions EcoAlliance has been developed with people with visual disabilities in mind, featuring tags that should make it thoroughly compatible with Apple’s VoiceOver feature. Some of the app’s text will also support iOS’s “Dynamic Type” feature (activated in “settings” for your Apple device), which means that text will be enlarged to the size you select; however, due to the layout of the app, some text will not enlarge. You may wish to use iOS’s “zoom” feature as well. The app has no audio features.


Is Pacific Visions EcoAlliance a game? How do I win?

EcoAlliance is somewhere between a game, a social app, and a lifestyle tool. While it does have points to help you see how you’re doing (and maybe even compare yourself against other players!), the most important thing is that you use the app to help you make real changes in your life that will lead to a more sustainable future. The points and buckets are simply meant to represent these crucial real-world accomplishments as you understand, appreciate, conserve, and communicate about the Earth’s ecosystems and resources.


How does the app know when I’ve completed a challenge?

Certain challenges ask you to complete actions, for example, in your home or with friends. For those types of challenges, we rely on you to tell us when you’ve completed the tasks in question.


How does the app prevent cheating?

Since so much of the app is dependent on users self-reporting when they’ve completed a challenge, it’s certainly possible for players to artificially inflate their points and buckets by being dishonest. However, this behavior shouldn’t have a substantial effect on other players’ experiences. In addition, given the nature of the game, there is very little motivation to cheat in this way…and even if players choose to be dishonest, we hope they still learn a bit about important sustainability practices along the way!


Why can’t I submit photos to the community?

The community will initially only accept photos from users who are in the Long Beach area.


How does the app protect against offensive content showing up in the community?

The app is equipped with an instant takedown feature that will remove content immediately when it has been flagged as inappropriate. We are also monitoring content regularly.


Why can’t I upload photos I’ve saved on my device?

To help prevent the uploading of inappropriate or protected content, only photos taken within the app itself can be shared with the community.


What if I want to save photos I’ve taken in the app?

All photos you take in the app are automatically saved to your device (for Apple, see the “camera roll”).


I can’t get Visions to show up. What can I do?

The area must be lit well enough for the camera to identify suitable locations, and there must be an area that the camera can recognize as a flat plane. If a vision isn’t appearing no matter where you look, try moving to a different part of the location, or trying again when the lighting is better. You may also need to slow down the speed at which you’re moving your camera around.


I don’t understand the different parts of the app. How can I restart the tutorial?

You can always restart the tutorial by tapping the “help” button in your profile.


Can I change my user profile?

You can change your profile picture by tapping the pencil icon in your profile. You can reset your password by using the “forgot password” link on the login page. The name and email address associated with your account cannot be changed.


I want to start the experience over again. How can I reset my account?

Unfortunately, this isn’t possible. However, you can log out and create a new account with a different email address.


I’ve finished everything in the app. What do I do now?

Some challenges can be repeated—check the bottom section of the challenges page. You are always welcome to keep visiting visions or participating in the community. Beyond that, new content will be released throughout summer 2019, including major updates focusing on food and energy conservation.


I have an idea for the app. How can I share it?

We’d love to hear from you! In fact, there’s even a challenge in the app to reward you for sharing your ideas (Wanted: Your Ideas). Please visit http://www.aquariumofpacific.org/pacificvisions/app/feedback!


I have a different question or issue with the app. How can I contact someone?

Send an email to app@lbaop.org.