The Development Services and Database Supervisor is responsible for all aspects of the donor database including processing and acknowledging gifts and pledges, running reports and queries, exporting and importing data, mail-merging, coding, configuration management, user support calls, and maintaining the integrity and consistency of all donor records. This position provides development services to all key areas of the department including membership, major gifts, grants, events, capital campaign, and annual programs. This position also works closely with other departments such as Finance, Guest Services and the Guest Support Center, and Information Technology to implement all processes related to the donor database. The Development Services and Database Supervisor reports to the Director of Development.

The Development Services & Database Supervisor’s responsibilities include:

• Supervising all aspects of the Raiser’s Edge database including processing gifts, running reports and queries, exporting and importing data, mail-merging, coding, configuration management, client support calls, and maintaining the integrity and consistency of all donor records.
• Supervising the acknowledgement and fulfillment process for all gifts and membership transactions to ensure timely and accurate donor stewardship.
• Providing mailing lists for membership, major gifts, grants, events, annual programs, and capital campaign.
• Providing comprehensive data analysis for the Development department including revenue reports and dashboards, as well as custom reports for various programs within development.
• Managing all outstanding pledges and ensuring timely reminders are sent in advance of installment date.
• Building and refining the department’s understanding of its constituents and working collaboratively with development staff to develop strategies to leverage constituent data for the advancement of the organization’s goals.
• Developing and maintaining daily, monthly, and annual audits to ensure complete accuracy in processing and data integrity.
• Working with Finance department to reconcile development and finance records, provide timely and accurate financial reports on a daily, monthly and as needed basis.
• Developing and maintaining a comprehensive policy and procedures manual for Raiser’s Edge.
• Managing all interactions with Finance, Guest Services, Guest Support Center, and IT Departments as related to the Raiser’s Edge.
• Maintaining a sophisticated understanding and ability to troubleshoot problems related to the integration between the Raiser’s Edge database and the Galaxy Gateway ticketing and membership database.
• Maintaining hard copy and electronic donor files in accordance to institutional needs, donor privacy policy, and financial compliance.
• Training staff on best practices as related to the donor database. Informing staff of Blackbaud or other external learning opportunities that may be of interest.
• Maintaining an up-to-date knowledge of new releases, upgrades, training opportunities and integrated software as related to Blackbaud Products.
• Supervising the Development Services Coordinator. Supervising development volunteers as needed.
• Assisting with other projects as requested.

Qualifications

• Minimum three to five years’ experience in database systems and gift processing, preferably at an aquarium, zoo, museum, university, or other non-profit organization
• Experience working directly with members or donors
• Proven track record in setting challenging goals and achievement
• Experience in handling sensitive situations with diplomacy
• Demonstrated ability to understand and troubleshoot multiple databases
• Proven ability to manage multiple projects/programs simultaneously, setting proper priorities within deadlines
• Proven ability to work collaboratively as a team member and part of a larger development operation and develop programs that maximize fund raising income from members
• Proven ability to work collaboratively with other departments
• Proven ability to motivate, coach, train, and supervise staff
• Track record of setting and managing procedures and systems necessary for the operation of a large and complex member database system

Knowledge & Skills

• Bachelor’s Degree preferred; equivalent experience acceptable
• Excellent organizational and interpersonal skills
• Excellent communication skills both oral and written
• Excellent strategic planning and analytical skills
• Excellent computer and technical skills with all Microsoft Office programs and database management
• Extensive experience with Blackbaud Raiser’s Edge database preferred

Interested & Qualified?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

Apply Now

(PART TIME, DAY OR SWING SHIFT, $9.25/HR)

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe environment. Since Security Officers are an integral part of our Guest Service/Operations Division, they are also responsible for greeting and assisting our guests with anything that they might need.

The security officer’s responsibilities include:

• Greeting guests throughout the Aquarium
• Answering guest questions and offering Aquarium operating information
• Providing crowd management/control when necessary
• Adhering to the highest safety standards
• Completing all departmental paperwork including daily activity log and incident reports
• Responding to and defusing any potentially hostile situations
• Responding to emergency situations according to Aquarium protocol
• Observing and reporting any unusual activity on the property
• Other tasks, as assigned

Qualifications

• High School diploma or equivalent
• Security experience a very strong plus
• Customer service experience a very strong plus
• Valid California driver’s license

Knowledge and Skills

• Ability to read, write and speak English fluently
• Ability to interact positively with guests in all types of situations
• Ability to work in a fast paced environment, successfully handling multiple tasks at one time
• Ability to meet scheduling availability requirements for day or swing shifts, including weekend and holiday periods

Interested & Qualified?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the online assessment.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific!

The Aquarium of the Pacific is an Equal Opportunity Employer.

Entry Level, $8.50/hr

Are you outgoing, service-oriented, patient, friendly, and comfortable in crowds? Guest Services Associates at the Aquarium of the Pacific are in many ways the “face” of our Aquarium. Our Guest Services Associates are the first to greet our guests (sometimes up to 10,000 in a single day), and the last to say good-bye as our guests depart. We prefer applicants with a successful customer service background, but we will consider training applicants who demonstrate a very strong aptitude for working with people and understand the importance of delivering world-class customer service. We are looking for temporary staff for the summer season only.

THE GUEST SERVICES ASSOCIATE’S RESPONSIBILITIES INCLUDE:

• Delivering high quality, guest friendly service
• Serving guests in a speedy and efficient manner
• Meeting and greeting the public
• Working in the ticket office, at front doors, will call, and the Information Desk
• Selling memberships
• Greeting school buses and coordinating school arrivals
• Managing lines appropriately
• Answering general questions from guests
• Meeting and greeting at some of the exhibits
• Providing accurate information about all Aquarium programs and offerings
• Assisting with night events
• Interacting with guests as costume characters
• Exercising active listening skills and positive body language through smiling, sustaining eye contact, keeping good posture, and speaking clearly

QUALIFICATIONS

• Available during weekends and holidays
• Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. everyday; late nights until 10:00 p.m.)
• Must be at least 16 years of age
• Previous customer service experience is preferred but not required

KNOWLEDGE AND SKILLS

• Effective communication skills
• PC knowledge
• Basic data entry skills
• Basic math skills

Interested & Qualified?

If you meet the requirements of this position and believe you would be an outstanding Guest Services Associate, and are interested in temporary, seasonal employment, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are three simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete online assessments.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two weeks. If you do not hear from us within two weeks, feel free to reapply in the future as other opportunities arise. Thank you for your interest in the Aquarium of the Pacific!

APPLY NOW

Entry level $8.50/hr

First job? Retired? Somewhere in between? We are currently seeking highly motivated individuals for part-time temporary, seasonal Sales Associate positions at Pacific Collections, our fast-paced gift shop. We are also willing to train outgoing, trustworthy, dedicated individuals who understand the importance of delivering exceptional customer service. The Sales Associate is responsible for fulfilling a wide array of duties that include operating registers at various retail locations within the Aquarium, stocking and displaying merchandise, maintaining the cleanliness of all retail locations within the Aquarium, and performing other tasks as needed. We are looking for temporary staff for the summer season only. Employment in these positions will end by or before September 30, 2011.

The sales associate’s responsibilities include:

• Maintaining the highest level of guest-friendly customer service at all times
• Serving guests in a prompt and courteous manner
• Accurately operating register, including credit and cash transactions
• Re-stocking shelves as needed
• Maintaining the highest degree of cleanliness in store and stockroom
• Maximizing sales with suggestive selling techniques
• Other duties as assigned

Qualifications

• Available during weekends and holidays
• Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. everyday; late nights until 11:00 p.m.)
• Must be at least 16 years of age
• Previous customer service experience is preferred but not required

Knowledge and Skills

• PC knowledge
• Basic data entry skills
• Basic math skills
• Detail oriented

Interested and Qualified?

If you meet the requirements of this position, believe you would be an outstanding Sales Associate in our gift shop, and are interested in temporary, seasonal employment that will end by or before September 30, 2011, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are three simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete online assessments.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two weeks. If you do not hear from us within two weeks, feel free to reapply in the future as other opportunities arise. Thank you for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

FULL TIME, ELIGIBLE FOR BENEFITS

The Facilities department is currently looking for a skilled generalist, performing at a journey-level in HVAC and electrical with strong skills in other trades. The skills to be considered are mechanical/machinery repair, plumbing, carpentry and general fabrication. Aquarium Facilities Technicians perform a variety of skilled preventive and general maintenance, repair, construction and renovation work to the facility and systems.

THE FACILITIES TECHNICIAN’S RESPONSIBILITIES INCLUDE:

• Performing daily inspections/rounds of all facilities equipment
• Performing preventive/routine maintenance of all facilities equipment
• Installing, modifying, troubleshooting and repairing electrical/mechanical equipment throughout the facility
• Interfacing and communicating successfully with coworkers and members of other departments within the Aquarium
• Providing daily technical support to the husbandry staff as needed to ensure a healthy environment for the animal collection

QUALIFICATIONS

• Minimum of four years hands-on facilities or combination of facilities and life support experience
• Minimum of two years journey-level experience as an electrician is required
• Certificate of completion for a program in HVAC, machinery repair or any other related trade is highly desirable
• Certified State of California electrician is desired

KNOWLEDGE AND SKILLS

• Working knowledge of materials, methods, equipment and tools in related trade areas pertaining to facilities, systems, construction and renovation
• Thorough knowledge of generally accepted trade practices in trade specialties
• Working knowledge or the ability to learn computerized maintenance and building automation systems
• Working knowledge of applicable building and safety codes and regulations pertaining to facilities, systems and renovations
• Must be able to demonstrate journey-level skill in one trade and strong skills in other applicable trades
• Ability to use typical power tools and equipment associated with the trades
• Ability to read, interpret and work from blueprints, plans, drawings and specifications
• Ability to maintain records and retrieve data related to work performed using manual and/or computerized record-keeping systems
• Willingness to work weekends on a rotating basis and off-hours as needed
• Ability to provide instruction to unskilled and semi-skilled assistants
• Ability to analyze and respond to emergencies
• Ability to use considerable judgment and discretion in performing duties, with a constant awareness of safety and all regulations pertaining thereto

INTERESTED AND QUALIFIED?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are FOUR simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the WPT assessment;
4. You will complete the WPI assessment.

Upon completion of all FOUR of these steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two weeks. If you do not hear from us within two weeks, feel free to reapply in the future as other opportunities arise. Thank you for your interest in the Aquarium of the Pacific!

APPLY NOW

The Aquarium of the Pacific is an Equal Opportunity Employer.

Once you have been contacted by the Aquarium and a date and time have been scheduled for your job interview, you are welcome to prepare:

Job Application – complete this document and bring it with you to the interview. By completing this paperwork in advance, at your leisure, you will have an opportunity to be completely thorough and accurate.

Release and Disclosure Form – complete this document and bring it with you to the interview. The Release and Disclosure form grants permission to the Aquarium to proceed with a background check, which is an important step in our hiring process.

References – be sure to include references who are familiar with your work, and ideally have supervised you in past jobs. If your work experience is limited, teachers, advisers, coaches, and other youth leaders are often strong references – just be sure to provide accurate numbers at which they may be contacted.

Summary of Rights Notice – keep this notice for your records.

Note: To review and/or print the downloadable items, you must have Adobe Acrobat Reader. If you do not have Acrobat Reader, you may click on the icon to obtain your FREE copy.

Have you ever wanted to work among the fishes?

We truly appreciate your interest in employment at the Aquarium of the Pacific!

On this page, you will find postings of our currently available positions. For your convenience, we have made every effort to describe these openings thoroughly. If you are interested in and qualified for a particular opportunity, we invite you to apply for the position by following the instructions at the end of the posting.

If you are interested in volunteering, please call (562) 951-1659 or visit our volunteer opportunities page. We are looking forward to working with you.

Thank you again for your interest!