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Housekeeping Associate

Part-Time, 20–30 Hours per Week; $10.25/hour

The Housekeeping Associate is responsible for maintaining the cleanliness of the institution at all times, both inside and outside. The position involves the use of mechanized equipment and various cleaning solvents and chemicals.

Currently we are seeking candidates who are available to work primarily between the hours of 3:00 p.m. to 11:30 p.m. daily. At times this shift may extend to 2:30 a.m. to cover our second shift and night events. In addition candidates must also be available to work a shift of 7:30 a.m. to 4:00 p.m., and 10:30 a.m. to 7:00 p.m. on an as needed basis.

The Housekeeping Associate’s Responsibilities Include:

  • Operating various mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
  • Maintaining facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings
  • Disposal of trash, waste, and other disposable materials
  • Handle various cleaning solvents, chemicals, etc.
  • Cleaning wash basins, mirrors and commodes daily
  • Checking areas for spills, water, etc. periodically
  • Using safety precautions in all housekeeping services
  • Shuttling mail between “dry” and “wet” sides using push cart or electric Gem car
  • Occasionally setting up meeting rooms in preparation for sessions or events

Qualifications

  • Ability to follow directions
  • Demonstrated ability to work successfully with teammates and independent of constant supervision
  • Must be able to work between the hours of 3:00 p.m. to 11:30 p.m. daily, occasionally until 2:30 a.m. Must also be available to work a shift of 7:30 a.m. to 4:00 p.m., and 10:30 a.m. to 7:00 p.m. as needed, and be available on weekends and holidays

Knowledge and Skills

  • Knowledge of basic housekeeping duties and procedures; previous housekeeping experience helpful
  • Maintaining and organizing supplies
  • Knowledge of working with cleaning chemicals, including MSDS protocol
  • Good oral skills
  • Ability to speak Spanish a strong plus

Interested and Qualified?

If you meet the requirements of this position, please complete a JOB APPLICATION form, which is also available from the Aquarium of the Pacific’s Information Desk. Please submit your completed application to .(JavaScript must be enabled to view this email address) with ‘Housekeeping Associate’ in the Subject line. You may also deliver it to the Information Desk or fax it to (562) 951-1669. The Aquarium of the Pacific is an Equal Opportunity Employer.

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe and secure environment both for guests and employees. A Security Officer is expected to display a sense of pride and professionalism that are indicative of an industry leader, visibly recognized through his/her actions and manner by co-workers, Aquarium staff, volunteers, contractors and guests.

The Security Officer Will:

  • Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within acquired certified scope of medical training
  • Answer guest questions and offer Aquarium operating information
  • Provide crowd management/control when necessary
  • Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical
  • Complete all departmental paperwork including daily activity log and incident reports
  • Respond to and defuse any potentially hostile situations
  • Attend ongoing training for guard card and related subjects to enhance qualifications as a Security Officer
  • Operate CCTV surveillance system and conduct regular patrols of Aquarium property
  • Respond to assignments such as VIP and cash escorts
  • Perform other tasks as assigned

Qualifications

  • Must have a high school diploma or equivalent
  • Must speak fluent English; other spoken languages a plus
  • Guard Card mandatory
  • Previous customer service experience also a plus
  • Valid California driver’s license

Knowledge and Skills

  • Have a working knowledge of available resources including computer, telephone, radio, property surveillance cameras and alarm systems as trained
  • Ability to interact positively with guests in all types of situations
  • Ability to work in a fast paced environment successfully handling multiple tasks, such as daily activity log, key and radio control forms, vehicle deployment, lost and found and control of deliveries admitted onto Aquarium property
  • Ability to meet scheduled shifts. Day: 7:00 a.m. - 3:00 p.m.; Swing: 3:00 p.m. - 11:00 p.m.; or Grave: 11;00 p.m. – 7:00 a.m., including weekend and holiday periods

Physical Demands

  • Ability to stand/walk for long periods of time
  • Ability to sit for prolonged periods of time
  • Ability to lift up to 50 pounds
  • Ability to work inside or outside, in varying weather conditions
  • Ability to run

Interested & Qualified?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the online assessment(s).

    Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

APPLY NOW

Entry Level, $9.25/hour

Are you outgoing, service-oriented, patient, friendly, and comfortable in crowds? Guest Services Associates at the Aquarium of the Pacific are in many ways the “face” of our Aquarium. Our Guest Services Associates are the first to greet our guests (sometimes up to 10,000 in a single day), and the last to say good-bye as our guests depart. We prefer applicants with a successful customer service background, but we will consider training applicants who demonstrate a very strong aptitude for working with people and understand the importance of delivering world class customer service. We are looking for temporary staff for the summer season only.

The Guest Services Associate’s Responsibilities Include:

  • Delivering high quality, guest friendly service
  • Serving guests in a speedy and efficient manner
  • Meeting and greeting the public
  • Working in the ticket office, at front doors, will call, and the Information Desk
  • Selling memberships
  • Greeting school buses and coordinating school arrivals
  • Managing lines appropriately
  • Answering general questions from guests
  • Meeting and greeting at some of the exhibits
  • Providing accurate information about all Aquarium programs and offerings
  • Assisting with night events
  • Interacting with guests as costume characters
  • Exercising active listening skills and positive body language through smiling, sustaining eye contact, keeping good posture, and speaking clearly

Qualifications

  • Available during weekends and holidays
  • Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. every day; late nights until 9:00 p.m.)
  • Must be at least 16 years of age
  • Previous customer service experience is preferred but not required

Knowledge and Skills

  • Effective communication skills
  • PC knowledge
  • Basic data entry skills
  • Basic math skills

Interested & Qualified?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

APPLY NOW

FULL TIME, BENEFITS ELIGIBLE

The Group Sales Coordinator will be responsible for the accounting and operations of existing and new programs to major companies and group business.

THE GROUP SALES COORDINATOR’S RESPONSIBILITIES INCLUDE:

*Position has an accounting and administrative focus * Working closely with Sales Representative and Sales Manager to service new and established military, tour and travel and corporate accounts, including but not limited to: invoicing, payment processing, account reconciliation, renewing contracts, processing ticket orders, processing credit applications and mailing promotional materials * Maintain all order for all Group Sales budget * Generate codes for all Group Sales programs * Processing expense reports for the sales team * Completing weekly, monthly and yearly spreadsheets on revenue and attendance, including full analysis report * Processing all payments for consignment and prepaid accounts * Updating marketing plan and timeline regularly * Work with Sales Manager on Tour and Travel accounts, including contract renewals and follow up * Maintain conventioneer mailing utilizing convention calendars of the LA, OC, and LB Convention and Visitor Bureaus * Emailing daily recap to sales team of all projects completed and in progress * Reconciling accounts along with sending quarterly invoices and updating spreadsheets * Qualifying e-ticket accounts as they sign up for ticket program * Organize, develop, and implement quarterly eblast campaign to Southern California corporations on consignment, prepaid, eticket, and tour and travel programs. * Answering and responding to incoming calls and e-mails to the group sales department, including requests for tickets, coupons and information on discount programs * Supporting outside Sales Representative with administrative needs * Attending internal and external meetings as assigned * Other duties as assigned

QUALIFICATIONS

  • Working knowledge of Office Suite including Outlook, Excel, Word
  • High proficiency in MS Excel required
  • Ability to work with pivot tables a plus
  • Understand general accounting principles and aptitude to learn various accounting software programs required
  • Epicor knowledge and imaging software experience a plus
  • Ability to work in a self-initiating business environment
  • Bachelor’s degree or equivalent experience in sales, marketing, or business
  • An interest in environmental causes and marine life a plus

KNOWLEDGE AND SKILLS

  • Strong understanding of Accounting
  • Knowledge of budgets and reconciliation
  • Excellent organizational skills
  • Excellent written and verbal communications skills
  • Familiarity with the Southern California market, particularly corporate human resources and/or group sales

INTERESTED & QUALIFIED?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific!

The Aquarium of the Pacific is an Equal Opportunity Employer.

The Development Services and Database Supervisor is responsible for all aspects of the donor database including processing and acknowledging gifts and pledges, running reports and queries, exporting and importing data, mail-merging, coding, configuration management, user support calls, and maintaining the integrity and consistency of all donor records. This position provides development services to all key areas of the department including membership, major gifts, grants, events, capital campaign, and annual programs. This position also works closely with other departments such as Finance, Guest Services and the Guest Support Center, and Information Technology to implement all processes related to the donor database. The Development Services and Database Supervisor reports to the Director of Development.

The Development Services & Database Supervisor’s responsibilities include:

  • Supervising all aspects of the Raiser’s Edge database including processing and acknowledging gifts, running reports and queries, exporting and importing data, mail-merging, coding, configuration management, client support calls, and maintaining the integrity and consistency of all donor records.
  • Supervising the acknowledgement and fulfillment process for all gifts and membership transactions to ensure timely and accurate donor stewardship.
  • Providing comprehensive donor giving lists for the annual report, donor walls and other donor recognition installations and publications.
  • Providing mailing lists for membership, major gifts, grants, events, annual programs, and capital campaign.
  • Providing comprehensive data analysis for the Development department including revenue reports and dashboards, as well as custom reports for various programs within development.
  • Managing all outstanding pledges and ensuring timely reminders are sent in advance of installment date.
  • Building and refining the department’s understanding of its constituents and working collaboratively with development staff to develop strategies to leverage constituent data for the advancement of the organization’s goals.
  • Developing and maintaining daily, monthly, and annual audits to ensure complete accuracy in processing and data integrity.
  • Working with Finance department to reconcile development and finance records, provide timely and accurate financial reports on a daily, monthly and as needed basis.
  • Developing and maintaining a comprehensive policy and procedures manual for Raiser’s Edge.
  • Managing all interactions with Finance, Guest Services, Guest Support Center, and IT Departments as related to the Raiser’s Edge.
  • Maintaining a sophisticated understanding and ability to troubleshoot problems related to the integration between the Raiser’s Edge database and the Galaxy Gateway ticketing and membership database.
  • Maintaining hard copy and electronic donor files in accordance to institutional needs, donor privacy policy, and financial compliance.
  • Training staff on best practices as related to the donor database. Informing staff of Blackbaud or other external learning opportunities that may be of interest.
  • Maintaining an up-to-date knowledge of new releases, upgrades, training opportunities and integrated software as related to Blackbaud Products.
  • Supervising the Development Services Coordinator. Supervising development volunteers as needed.
  • Assisting with other projects as requested.

Qualifications

  • Minimum three to five years’ experience in database systems and gift processing, preferably at an aquarium, zoo, museum, university, or other non-profit organization
  • Experience working directly with members or donors
  • Proven track record in setting challenging goals and achievement
  • Experience in handling sensitive situations with diplomacy
  • Demonstrated ability to understand and troubleshoot multiple databases
  • Proven ability to manage multiple projects/programs simultaneously, setting proper priorities within deadlines
  • Proven ability to work collaboratively as a team member and part of a larger development operation and develop programs that maximize fund raising income from members
  • Proven ability to work collaboratively with other departments
  • Proven ability to motivate, coach, train, and supervise staff
  • Track record of setting and managing procedures and systems necessary for the operation of a large and complex member database system

Knowledge & Skills

  • Bachelor’s Degree preferred; equivalent experience acceptable
  • Excellent organizational and interpersonal skills
  • Excellent communication skills both oral and written
  • Excellent strategic planning and analytical skills
  • Excellent computer and technical skills with all Microsoft Office programs and database management
  • Extensive experience with Blackbaud Raiser’s Edge database preferred

Interested & Qualified?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

Apply Now

Once you have been contacted by the Aquarium and a date and time have been scheduled for your job interview, you are welcome to prepare:

Job Application – complete this document and bring it with you to the interview. By completing this paperwork in advance, at your leisure, you will have an opportunity to be completely thorough and accurate.

Release and Disclosure Form – complete this document and bring it with you to the interview. The Release and Disclosure form grants permission to the Aquarium to proceed with a background check, which is an important step in our hiring process.

References – be sure to include references who are familiar with your work, and ideally have supervised you in past jobs. If your work experience is limited, teachers, advisers, coaches, and other youth leaders are often strong references – just be sure to provide accurate numbers at which they may be contacted.

Summary of Rights Notice – keep this notice for your records.

Note: To review and/or print the downloadable items, you must have Adobe Acrobat Reader. If you do not have Acrobat Reader, you may click on the icon to obtain your FREE copy.

Have you ever wanted to work among the fishes?

We truly appreciate your interest in employment at the Aquarium of the Pacific!

On this page, you will find postings of our currently available positions. For your convenience, we have made every effort to describe these openings thoroughly. If you are interested in and qualified for a particular opportunity, we invite you to apply for the position by following the instructions at the end of the posting.

If you are interested in volunteering, please call (562) 951-1659 or visit our volunteer opportunities page. We are looking forward to working with you.

Thank you again for your interest!