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Guest Services Associate - TEMPORARY, SEASONAL

Entry Level, $9.25/hour

Are you outgoing, service-oriented, patient, friendly, and comfortable in crowds? Guest Services Associates at the Aquarium of the Pacific are in many ways the “face” of our Aquarium. Our Guest Services Associates are the first to greet our guests (sometimes up to 10,000 in a single day), and the last to say good-bye as our guests depart. We prefer applicants with a successful customer service background, but we will consider training applicants who demonstrate a very strong aptitude for working with people and understand the importance of delivering world class customer service. We are looking for temporary staff for the summer season only.

The Guest Services Associate’s Responsibilities Include:

  • Delivering high quality, guest friendly service
  • Serving guests in a speedy and efficient manner
  • Meeting and greeting the public
  • Working in the ticket office, at front doors, will call, and the Information Desk
  • Selling memberships
  • Greeting school buses and coordinating school arrivals
  • Managing lines appropriately
  • Answering general questions from guests
  • Meeting and greeting at some of the exhibits
  • Providing accurate information about all Aquarium programs and offerings
  • Assisting with night events
  • Interacting with guests as costume characters
  • Exercising active listening skills and positive body language through smiling, sustaining eye contact, keeping good posture, and speaking clearly

Qualifications

  • Available during weekends and holidays
  • Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. every day; late nights until 9:00 p.m.)
  • Must be at least 16 years of age
  • Previous customer service experience is preferred but not required

Knowledge and Skills

  • Effective communication skills
  • PC knowledge
  • Basic data entry skills
  • Basic math skills

Interested & Qualified?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Wonderlic, Inc.:

  1. You will complete a brief web application;
  2. You will attach or build your resume;
  3. You will complete the online assessment(s).

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. Thank you so much for your interest in the Aquarium of the Pacific! The Aquarium of the Pacific is an Equal Opportunity Employer.

APPLY NOW

Once you have been contacted by the Aquarium and a date and time have been scheduled for your job interview, you are welcome to prepare:

Job Application – complete this document and bring it with you to the interview. By completing this paperwork in advance, at your leisure, you will have an opportunity to be completely thorough and accurate.

Release and Disclosure Form – complete this document and bring it with you to the interview. The Release and Disclosure form grants permission to the Aquarium to proceed with a background check, which is an important step in our hiring process.

References – be sure to include references who are familiar with your work, and ideally have supervised you in past jobs. If your work experience is limited, teachers, advisers, coaches, and other youth leaders are often strong references – just be sure to provide accurate numbers at which they may be contacted.

Summary of Rights Notice – keep this notice for your records.

Note: To review and/or print the downloadable items, you must have Adobe Acrobat Reader. If you do not have Acrobat Reader, you may click on the icon to obtain your FREE copy.

Have you ever wanted to work among the fishes?

We truly appreciate your interest in employment at the Aquarium of the Pacific!

On this page, you will find postings of our currently available positions. For your convenience, we have made every effort to describe these openings thoroughly. If you are interested in and qualified for a particular opportunity, we invite you to apply for the position by following the instructions at the end of the posting.

If you are interested in volunteering, please call (562) 951-1659 or visit our volunteer opportunities page. We are looking forward to working with you.

Thank you again for your interest!