Entry Level, $8.50/hr

Are you outgoing, service-oriented, patient, friendly, and comfortable in crowds? Guest Services Associates at the Aquarium of the Pacific are in many ways the “face” of our Aquarium. Our Guest Services Associates are the first to greet our guests (sometimes up to 10,000 in a single day), and the last to say good-bye as our guests depart. We prefer applicants with a successful customer service background, but we will consider training applicants who demonstrate a very strong aptitude for working with people and understand the importance of delivering world-class customer service. We are looking for temporary staff for the summer season only.

THE GUEST SERVICES ASSOCIATE’S RESPONSIBILITIES INCLUDE:

• Delivering high quality, guest friendly service
• Serving guests in a speedy and efficient manner
• Meeting and greeting the public
• Working in the ticket office, at front doors, will call, and the Information Desk
• Selling memberships
• Greeting school buses and coordinating school arrivals
• Managing lines appropriately
• Answering general questions from guests
• Meeting and greeting at some of the exhibits
• Providing accurate information about all Aquarium programs and offerings
• Assisting with night events
• Interacting with guests as costume characters
• Exercising active listening skills and positive body language through smiling, sustaining eye contact, keeping good posture, and speaking clearly

QUALIFICATIONS

• Available during weekends and holidays
• Available to work a flexible schedule during hours of operation (9:00 a.m. – 6:00 p.m. everyday; late nights until 10:00 p.m.)
• Must be at least 16 years of age
• Previous customer service experience is preferred but not required

KNOWLEDGE AND SKILLS

• Effective communication skills
• PC knowledge
• Basic data entry skills
• Basic math skills

Interested & Qualified?

If you meet the requirements of this position and believe you would be an outstanding Guest Services Associate, and are interested in temporary, seasonal employment, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are three simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete online assessments.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two weeks. If you do not hear from us within two weeks, feel free to reapply in the future as other opportunities arise. Thank you for your interest in the Aquarium of the Pacific!

APPLY NOW

FULL TIME, ELIGIBLE FOR BENEFITS

The Facilities department is currently looking for a skilled generalist, performing at a journey-level in HVAC and electrical with strong skills in other trades. The skills to be considered are mechanical/machinery repair, plumbing, carpentry and general fabrication. Aquarium Facilities Technicians perform a variety of skilled preventive and general maintenance, repair, construction and renovation work to the facility and systems.

THE FACILITIES TECHNICIAN’S RESPONSIBILITIES INCLUDE:

• Performing daily inspections/rounds of all facilities equipment
• Performing preventive/routine maintenance of all facilities equipment
• Installing, modifying, troubleshooting and repairing electrical/mechanical equipment throughout the facility
• Interfacing and communicating successfully with coworkers and members of other departments within the Aquarium
• Providing daily technical support to the husbandry staff as needed to ensure a healthy environment for the animal collection

QUALIFICATIONS

• Minimum of four years hands-on facilities or combination of facilities and life support experience
• Minimum of two years journey-level experience as an electrician is required
• Certificate of completion for a program in HVAC, machinery repair or any other related trade is highly desirable
• Certified State of California electrician is desired

KNOWLEDGE AND SKILLS

• Working knowledge of materials, methods, equipment and tools in related trade areas pertaining to facilities, systems, construction and renovation
• Thorough knowledge of generally accepted trade practices in trade specialties
• Working knowledge or the ability to learn computerized maintenance and building automation systems
• Working knowledge of applicable building and safety codes and regulations pertaining to facilities, systems and renovations
• Must be able to demonstrate journey-level skill in one trade and strong skills in other applicable trades
• Ability to use typical power tools and equipment associated with the trades
• Ability to read, interpret and work from blueprints, plans, drawings and specifications
• Ability to maintain records and retrieve data related to work performed using manual and/or computerized record-keeping systems
• Willingness to work weekends on a rotating basis and off-hours as needed
• Ability to provide instruction to unskilled and semi-skilled assistants
• Ability to analyze and respond to emergencies
• Ability to use considerable judgment and discretion in performing duties, with a constant awareness of safety and all regulations pertaining thereto

INTERESTED AND QUALIFIED?

If you meet the requirements of this position, please click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required for all applicants. There are FOUR simple steps to this process, which is administered by Wonderlic, Inc.:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the WPT assessment;
4. You will complete the WPI assessment.

Upon completion of all FOUR of these steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two weeks. If you do not hear from us within two weeks, feel free to reapply in the future as other opportunities arise. Thank you for your interest in the Aquarium of the Pacific!

APPLY NOW

The Aquarium of the Pacific is an Equal Opportunity Employer.

Once you have been contacted by the Aquarium and a date and time have been scheduled for your job interview, you are welcome to prepare:

Job Application – complete this document and bring it with you to the interview. By completing this paperwork in advance, at your leisure, you will have an opportunity to be completely thorough and accurate.

Release and Disclosure Form – complete this document and bring it with you to the interview. The Release and Disclosure form grants permission to the Aquarium to proceed with a background check, which is an important step in our hiring process.

References – be sure to include references who are familiar with your work, and ideally have supervised you in past jobs. If your work experience is limited, teachers, advisers, coaches, and other youth leaders are often strong references – just be sure to provide accurate numbers at which they may be contacted.

Summary of Rights Notice – keep this notice for your records.

Note: To review and/or print the downloadable items, you must have Adobe Acrobat Reader. If you do not have Acrobat Reader, you may click on the icon to obtain your FREE copy.

Have you ever wanted to work among the fishes?

We truly appreciate your interest in employment at the Aquarium of the Pacific!

On this page, you will find postings of our currently available positions. For your convenience, we have made every effort to describe these openings thoroughly. If you are interested in and qualified for a particular opportunity, we invite you to apply for the position by following the instructions at the end of the posting.

If you are interested in volunteering, please call (562) 951-1659 or visit our volunteer opportunities page. We are looking forward to working with you.

Thank you again for your interest!